FAQs


The Lexus X Neil Perry offering is exclusively executed by The Big Group Pty Ltd. 

 

About The Big Group

The Big Group has been helping race-goers for over 20 years.

Every year we strive to offer inspired, original and creative solutions, through design build, infill marquees, bespoke menus, food delivery, entertainment, staff and uniforms.

This year, the landscape has changed, and we look forward to offering creative elevated dining experiences from the comfort of guest's homes. 

  

Delivered in style

At The Big Group we are very serious about the health and safety of our people. That includes our crews and our customers.

We deliver within a 20km radius from Richmond VIC. If you would like to place an order outside of our radius please contact us to organise a custom delivery. All orders will be delivered on the morning of the race day unless otherwise instructed.

All of our deliveries will be contact-less, meaning that the food you order is prepared, packed and delivered under the strictest health and safety standards and procedures.  All points of this process are designed to minimise/eliminate contact and maximise customer experience.

Any reheating instructions (if necessary) will also be provided in the box.

  

Returns and refunds

All sales are final sale so please choose carefully. 

 

What happens if I need to change something in my order?

We are able to accept changes to orders up until the Monday prior to your box being delivered.

Things we are able to help you with include increasing your box size, updating address information or delivery date information. 

Please just email us at boxd@thebiggroup.com.au 

 

Dietary requirements

The Big Group does our best to ensure our products are fully accessible to everyone, however, we are conscious that some dietary requirements are unique. At this stage we offer can only offer a set menu with no alternatives. Should you every have any queries feel free to email us at boxd@thebiggroup.com.au and we can provide more detailed ingredients.

 

When does my box arrive 

All orders for race days will be delivered by the BOX'D team the day before the race day. The estimated time of delivery is dependant on your location.

 

My box has arrived by is missing an ingredient?

Should your box arrive and there is anything missing off the “menu” list please email: boxd@thebiggroup.com.au and we will do our best to ensure this ingredient is redelivered. Please note this will not be available to every order.

 

When is the order cut off?

Order cut off for all catering boxes is at 12pm on Tuesday the 29th of September. Place your order via our website: https://boxdbythebiggroup.com

 

What suburbs do you deliver to?

We deliver within a 20km radius from Richmond, VIC. If you would like to place an order outside of our radius please contact email boxd@thebiggroup.com.au to organise a custom delivery.